1. Introduction

Welcome to SOS Bharat (the "App"), a product of Xavoc Technocrats Pvt. Ltd. ("Company," "we," "our," or "us"). SOS Bharat (sosbharat.com) is a brand owned and operated by Xavoc Technocrats Pvt. Ltd. (xavoc.com). By accessing and using the application, you agree to be bound by these Terms and Conditions and Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Name
• Phone number (for OTP verification)
• Email address (for secondary verification)
• Emergency contacts (with their explicit consent)
• Device ID
• Location data (only when specifically activated)

2.2 Location Data Collection

We collect location data only in the following scenarios:

• When you press the SOS button
• When you choose to register as a volunteer at a specific location
• For discovering nearby volunteers and events
• For providing personalized local content and community posts in your feed
• For showing you relevant posts from your geographical area
• For providing location-based services and recommendations
• For improving our service coverage and response times

2.3 Usage Information

• News reading preferences
• Content interaction patterns
• SOS event data (retained for 90 days)
• Volunteer ratings and feedback
• Event participation and interaction data
• Service usage patterns and preferences

2.4 Analytics and Performance Monitoring

We collect analytical data to improve our service quality, app performance, and user experience. This includes:

• App usage patterns and interface interactions
• Performance metrics and crash reports
• User journey flows and navigation patterns
• Interface interaction recordings (with all sensitive information, form data, and personal information automatically masked)
• This analytical data is:
• Never used to identify individual users
• Collected solely for:
• Understanding user behavior patterns
• Identifying and fixing technical issues
• Improving app performance and stability
• Enhancing user interface and experience
• Stored securely and accessed only by authorized personnel

3. How We Use Your Information

3.1 Core Functionality

• User authentication and verification
• Emergency response coordination
• Volunteer notification system
• News content personalization
• Local event discovery and recommendations
• Service improvement and optimization
• Research and development of new features
• Analytics and performance monitoring

3.2 Emergency Contact System

• Emergency contacts must explicitly accept their role
• During emergencies, we share:
  • With emergency contacts: User's name and location
  • With volunteers: Only approximate distance
  • Audio broadcasts: Available only to accepted volunteers

4. Data Storage and Security

All data is stored in Indian data centers with industry-standard security measures and encryption both in transit and at rest.

5. Your Rights and Data Deletion

You have the right to request data deletion through emailing us at management@sosbharat.com ( Option will be in profile settings soon also). The deletion process includes:

• Immediate removal from active systems
• Permanent deletion within 90 days
• Deletion of all media content
• Email confirmation upon completion

6. Volunteer System

The volunteer system operates under the following conditions:

• No formal verification process currently implemented
• Location sharing limited to emergency events
• Rating system may affect volunteer status
• We reserve the right to suspend volunteer status based on feedback

7. Legal Compliance

This policy complies with:

• Information Technology Act, 2000
• Information Technology Rules, 2011
• Personal Data Protection Bill guidelines
• Other applicable Indian laws and regulations

8. Contact Information

For questions about this privacy policy or to exercise your rights, please contact:

Xavoc Technocrats Pvt. Ltd.

• Website: www.xavoc.com
• App Link: www.app.sosbharat.com

9. Updates to Policy

We may update this policy periodically. Users will be notified of significant changes via in-app notifications, email notifications, and app store updates.

10. Social Features and Content

10.1 Content Ownership and Rights

When you post content on SOS Bharat, you maintain your intellectual property rights while granting us specific usage rights:

• You retain your intellectual property rights
• You grant SOS Bharat a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your content
• This license is required for operating our services, including displaying your content in local feeds
• You warrant that you have all necessary rights to grant this license
• You are solely responsible for any content you post, including its legality, reliability, and appropriateness
• SOS Bharat acts only as a platform and bears no responsibility for user-generated content

10.2 Content Posting and Limitations

To maintain quality and prevent misuse, we implement the following limitations:

• Users are subject to daily post limits based on their account type
• Standard accounts may post up to 5 times per day (subject to change)
• Ambassador accounts may receive additional posting privileges
• Daily interaction limits apply to likes and other engagement features
• Users receive a daily allocation of 50 likes to encourage meaningful engagement (subject to change)
• Post visibility is tied to user-specified locations (volunteering location or current location)
• Users must consent to location sharing when posting content

10.3 Community Guidelines

All content must comply with our community standards:

• Prohibited content includes but is not limited to:
  • Hate speech or discrimination
  • Explicit or adult content
  • Violence or gore
  • Spam or misleading information
  • Unauthorized commercial content
  • Content that violates others' privacy
• Violations may result in content removal, account suspension, or termination
• Users may appeal content removals through our designated process

10.4 Local Feed and Content Distribution

Content distribution is primarily location-based:

• Content is primarily distributed based on geographic proximity
• Posts appear in feeds of users within a relevant geographic radius
• Your feed is personalized based on your current or selected location to show relevant community posts
• Location data helps us connect you with nearby community members and their posts
• The visibility radius may vary based on content type and user settings
• Algorithm factors include:
  • Geographic distance
  • Content freshness
  • User engagement patterns
  • Account type and standing
  • Relevance to your local community
  • Location-based engagement trends

10.5 Account Types and Privileges

• Standard accounts have base-level posting and engagement limits
• Ambassador accounts may receive:
  • Increased daily post limits
  • Extended content visibility
  • Additional engagement features
  • Special identification in the community
• Account privileges may be modified based on:
  • Community contribution
  • Account age
  • User behavior and compliance
  • Special roles or responsibilities

10.6 Privacy and Visibility

• All posts on the platform are public and visible to all registered users
• Posts will be distributed based on our location-based algorithm as described in section 10.4
• Users should exercise caution and careful judgment when posting content as it cannot be restricted to specific users
• Content visibility cannot be modified after posting - please post accordingly
• While posts are public, basic profile information is only visible to registered users
• By posting content, you acknowledge and accept that it will be publicly accessible to all SOS Bharat users

10.7 Data Collection and Usage

• Social interaction data is collected, including:
  • Post metadata
  • Engagement patterns
  • Location data associated with posts
  • User interaction history
• Data retention periods:
  • Active posts: Indefinite until deletion
  • Deleted posts: 90 days in backup
  • Engagement data: 12 months
  • Location data: As specified in section 2.2

10.8 Content Moderation

• Content is subject to both automated and human review
• Moderation decisions are based on:
  • Community guidelines
  • User reports
  • Automated detection
  • Legal requirements
• Appeals process:
  • Users can appeal within 30 days
  • Reviews completed within 7 business days
  • Decision will be communicated via email

10.9 Account Restrictions

• Minimum age requirement: 13 years (User can use rest of app if under 13 years)
• One primary account per user
• Account suspension triggers:
  • Guidelines violations
  • Suspicious activity
  • User reports
  • Legal requirements

10.10 Special Features

• Engagement limits:
  • Daily like quota refreshes at midnight IST
  • Unused likes do not carry over
  • Special events may grant bonus engagement actions

10.11 Legal Responsibility and Liability

• Users are solely and fully responsible for all content they post, share, or distribute on the platform
• This responsibility includes but is not limited to:
  • Legal consequences of posted content
  • Moral implications of shared information
  • Accuracy and truthfulness of posted content
  • Any damages or disputes arising from posted content
  • Compliance with all applicable laws and regulations
• SOS Bharat and its parent company Xavoc Technocrats Pvt. Ltd. explicitly disclaim all responsibility for user-generated content
• Users agree to indemnify and hold harmless SOS Bharat against any claims arising from their posted content
• While we moderate content, this moderation does not constitute acceptance of responsibility for user-posted content

1. End User License Agreement (EULA)

1.1 Acceptance of Terms

By downloading, installing, or using the SOS Bharat application ("App"), you agree to be bound by this End User License Agreement ("EULA"). If you do not agree to these terms, do not use the App.

1.2 Nature of Service

1.2.1 Supplementary Service

The App is designed and provided as a supplementary support system during distress situations. It is NOT intended to replace:

• Emergency services (Police, Ambulance, Fire)
• Professional medical care
• Official emergency response systems
• Standard emergency procedures

1.2.2 User Acknowledgment

By using this App, you acknowledge and agree that:

• This is a secondary support system
• You will follow all standard emergency procedures first
• You will not rely solely on this App during emergencies
• Response times and availability of volunteers cannot be guaranteed

1.3 Data Usage and Permissions

1.3.1 Broad Data Usage Rights

By accepting this EULA, you grant us permission to:

• Collect, store, and process your personal information
• Use your data for service improvement and optimization
• Analyze usage patterns for feature development
• Share anonymized data with partners and third parties
• Utilize your content for marketing and promotional purposes
• Process your data for research and development
• Create derivative works from aggregated user data

1.4 Disclaimer of Warranties

The App is provided "as is" without any warranties of:

• Service availability
• Response time
• Accuracy of information
• Volunteer availability or quality
• Emergency response effectiveness

1.5 Limitation of Liability

By using this App, you agree that we shall not be liable for:

• Any delays in emergency response
• Actions or inactions of volunteers
• Accuracy of location data
• Service interruptions
• Data loss or breach
• Any consequential damages